Strengthen morale and retention when workers deal with an angry public Dog catching. Parking enforcement. Telemarketing. Bill collecting. These are tough jobs, but as the saying goes, somebody’s got to do them. And somebody has to manage the people who do them every day. If you’re in an industry where employees regularly catch flak from the public, take the following steps to keep them on board and sane: • Develop an ideal personality profile for recruiting. You can avoid a lot of turnover and workplace strife if you rigorously screen out candidates who don’t have the right...